DYNAVEXIA Returns Policy

At DYNAVEXIA, customer satisfaction is our top priority. We stand behind the quality of our products and services, and we are committed to ensuring that you are fully satisfied with your purchase experience.

Return Conditions

• Items must be returned within 30 days from the date of delivery.
• Products must be in their original condition, unused, and with all original packaging and labels intact.
• Proof of purchase from DYNAVEXIA must accompany all returns.

Non-Returnable Items

• Customized or personalized products.
• Gift cards and vouchers.
• Products marked as final sale.

Return Process

1. Contact our Customer Service team at [email protected] to initiate a return.
2. Our team will guide you through the return process and provide you with a return authorization number.
3. Carefully pack the items and include a copy of the return authorization number.
4. Ship the package to the address provided by our Customer Service team.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].

Contact Us

For further assistance, please reach out to our Customer Service team at (555) 123-4567 or via email at [email protected]. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST.